Review mailboxes, domain ownership and access
Document the mailbox count, existing provider, DNS access and the people authorised to make changes.
Service
Business email setup and migration support
Informan helps businesses plan email accounts, provider changes and the domain settings needed for their chosen service. The scope identifies authorised access, mailbox requirements, migration steps and administration responsibilities before changes begin.
What we do
How business email support is scoped and delivered
We inventory existing mailboxes, domain access and account owners before agreeing a provider, migration window and handover.
Plan the email provider, licences and migration
Compare the agreed provider and migration needs. Licences and specialist infrastructure have separate charges.
Configure agreed DNS and mailbox settings
Make approved DNS and account changes using the selected provider's current requirements.
Verify delivery and hand over administration
Test the agreed mail flow and share the access and support arrangements with the authorised administrator.
Expected value
Initial priorities for business email support
A well-scoped email change preserves the agreed mail flow and gives an authorised administrator a tested route to manage accounts.
- Business email requirements documented before purchase
- Clear separation of licences, migration and support costs
- Agreed DNS and account administration responsibilities
- A handover process for authorised business users
Know the accounts and records before moving email
Share the number of mailboxes, current provider, domain administrator and any shared-address requirements. Existing mail volume, contacts, calendars and user access affect migration scope and should be reviewed before choosing a date.
Microsoft 365 and Google Workspace subscriptions are separate from website plans and support fees. Domain charges, specialist infrastructure, migration and other provider costs are discussed before commitment; a monthly marketing plan does not include free business email licences.
Make approved provider changes
Document current settings, agree the change window and configure the domain and accounts for the selected provider. Test the agreed send-and-receive flow with authorised users.
Hand administration back clearly
Record administrator ownership, user setup, recovery responsibilities and any continuing support. The business should know who can add users, manage licences and approve later changes.
FAQs
Business Email Support questions
Are Microsoft 365 or Google Workspace fees included?
No. Provider licences, migrations, dedicated email infrastructure and work outside the agreed support scope are discussed and quoted separately.
Are domain and hosting included?
Domain registration and hosting are separate for every plan. Their costs depend on the domain and infrastructure selected and are confirmed during discussion.
Can we keep our email addresses when changing providers?
Often, if the domain is retained and the required accounts are set up. We review the existing arrangement, records and migration requirements before confirming the plan.
Will changing email also move the website?
Not necessarily. Email and website hosting can be separate services. Approved DNS changes must account for both so unrelated services are not changed unintentionally.
Consultation
Discuss Business Email Support for your business
Share the number of mailboxes, your current provider and whether you need setup, migration or administration support.